Riley
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AI receptionist · Built for UK garages

The phone keeps ringing. Riley keeps answering.

Riley is a 24/7 AI receptionist that picks up your garage's calls, books MOTs and services straight into your workshop diary, and never forgets to ask for the registration.

Get a UK number→Hear a sample call14-day trial · No card
In use at independent garages across
ManchesterBirminghamLeedsBristolGlasgowCroydon
How it works

Plug it in on Monday. Stop losing bookings by Tuesday.

Three things to set up. Roughly the time it takes to brew a cup of tea — assuming someone else is making it.

01 / Pick a number

Port your number, or take a new UK one.

Keep the number that's been on your sign for fifteen years, or take a fresh 01/02/07 number from us. Either way, from the moment it's live Riley handles every call — nobody in the workshop touches the phone again.

02 / Tell Riley about your garage

Services, prices, working hours, ramp count.

A short setup screen. Riley learns your MOT slots, service price bands, what cars you don't touch, and when you're shut.

03 / Open the dashboard

Bookings drop straight into your workshop diary.

Every booking Riley takes lands in the Riley dashboard in real time — searchable, filterable, exportable. Nothing to plug in, nothing to sync.

What Riley does

Doesn't take messages. Takes bookings.

Riley doesn't promise a callback or read out an answerphone script. It asks the right follow-ups, finds a slot that works, and writes the job into the diary before the customer's off the line.

01 · Workshop diary

Bookings land in the dashboard in real time.

Slot length matches the service. Ramp conflicts blocked. Bank holidays respected. No external calendar to keep in sync.

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02 · Services

Knows your menu.

Quotes from your price list, not a hallucinated one.

MOTFull serviceInterim serviceTyre changeCambeltDiagnostic
03 · Working hours

Won't book at 8pm.

Mon–Fri 08:30–17:30 · Sat 09:00–13:00 · Shut Sundays.

MONTUEWEDTHUFRISATSUN
04 · Reg lookups

Reads the number plate back.

DVLA lookup confirms make, model, MOT due date before booking.

LR19 BWX
Ford Focus · Petrol · 2019
MOT due: 22 May 2026
05 · Every call. Every time.

The phone is no longer your problem.

Riley takes 100% of the calls. You read the bookings on the dashboard when it suits you.

100%
of calls answered
within 2 rings
06 · Texts & reminders

SMS confirmations, automatically.

Confirmation on book. Reminder the day before. “Running late?” prompt on no-show.

SMS · CARTER'S GARAGE
Booked: MOT Thu 14 May 10:30. Reply C to cancel.
The maths

The average UK garage misses 1 in 3 calls. Every missed call is a booking somebody else got.

Riley pays for itself the first week it catches a missed MOT, a lost tyre fitting, or an after-hours “are you open Saturday?” that would have gone to voicemail.

32%
of calls to UK independents go unanswered.¹
£184
average booking value Riley protects per recovered call.
24/7
availability — including bank holidays and your day off.
<2s
average answer time. Faster than your nephew on work experience.

¹ Based on a sample of 412 UK independent garages, Q3 2025. Indicative, not guaranteed.

Vs. the alternatives

Voicemail loses customers. Call centres sound off. Hiring is £30k.

VoicemailCall centreHire someoneRiley
Answers in under 2 seconds— Never✓ Usually— If they're free✓ Always
Knows your service prices——✓ Eventually✓ From day one
Writes the booking—— Takes a message✓✓ Direct to calendar
Works at 11pm on a Tuesday✓ Badly£—✓
Monthly costFree£300–£800£2,000+From £59
Pricing

Pay-as-you-ring. One price per minute Riley's actually on the phone.

No per-seat fees. No “enterprise” tier. Cancel anytime — your bookings stay in your calendar.

Starter
£59 / month
For single-ramp garages — includes 200 answered minutes.
  • In-app workshop diary
  • Up to 5 services configured
  • SMS confirmations
  • UK landline or mobile number
  • 9p / minute thereafter
Start 14-day trial
Workshop
£129 / month
For multi-ramp shops — 600 answered minutes, multi-bay scheduling.
  • Everything in Starter
  • Ramp / bay aware scheduling
  • Unlimited services
  • DVLA reg lookups included
  • Priority support · 7p / minute thereafter
Start 14-day trial→

Prices exclude VAT. Telephony pass-through (Twilio/Retell) billed at cost.

Questions

The stuff garage owners actually ask us.

Will my customers know they're talking to an AI?
Riley introduces itself as your garage's automated booking line. We don't pretend to be human — that's both more honest and, in our testing, gets bookings completed faster because customers know to be brief and clear.
Does it work with my existing landline?
Yes — you keep the number on your sign. We either port it to Riley or set up unconditional forwarding, so every call goes straight to Riley from the first ring. Customers don't notice the difference; you don't pick up the phone.
What happens if Riley doesn't understand the caller?
Riley will ask once for clarification. If it still can't help — unusual request, complex diagnostic, customer wants to speak to a human — it takes a callback number and texts you immediately. No customer leaves a Riley call without next steps.
Where is the data stored? Are you GDPR compliant?
All data is held in UK / EEA data centres. We're registered with the ICO, calls are encrypted in transit and at rest, and call recordings auto-delete after 30 days unless you keep them. Full detail on the Privacy & Terms page.
Can I listen back to calls?
Yes — every call has a transcript and audio in the dashboard. Useful for resolving “but I said Thursday” disputes, and for tuning Riley's responses to your shop's quirks.
Do I need to install anything in the workshop?
No. Riley runs in the cloud — the workshop diary lives inside the Riley dashboard. If you can open a web browser on your phone or the office PC, you've got everything you need.
What if I cancel?
Cancel any time, no notice. For 30 days after cancellation you can export every booking, transcript and call recording as CSV / JSON / MP3. After that, everything is permanently deleted from our systems.

The next call is coming. Riley will pick up.

14-day trial. Bring your own number or get a fresh one. No card needed to start.

Get a UK number →Book a 15-min walkthrough